Portal de San Pedro del Pinatar
www.portaldesanpedrodelpinatar.com
The Office of Citizen Assistance (OAC) of the City of San Pedro del Pinatar in the first quarter of 2017 attended a total of 525 instances in different areas, of which 92.57% have been resolved.
The City Council of San Pedro del Pinatar hosted the special committee of suggestions and claims for Citizen Care in which it reported the quarterly report of the OAC.
Thus, during the first quarter of 2017, a total of 525 complaints, complaints, suggestions and information were dealt with, of which 92.57% were resolved, while the rest were in the study phase or approved for implementation.
The OAC is one of the main mechanisms for citizens to channel demands to the city council, as well as providing information on the various procedures and municipal services.
The largest number of requests and consultations, a total of 223 have been related to Citizen Participation and volunteering;
Followed by the one-stop shop, Hacienda and Rentas (57), and signage, Police and Community Services (53).
Among the most recurrent themes have been the request for issues related to road cleaning, parks and gardens and lots, lighting fixtures, signaling and asphalting, advice and help for the presentation of documentation to affected by the floods of December 2016, or request information about cultural, sports and leisure activities.
The OAC constitutes the first link of attention to the citizenship, since through it a protocol of action is established agile and effective, with the purpose of giving answer in the shortest possible time to the consultations, complaints and suggestions of the Pinatarenses, Which is reflected in the high percentage of response of the same.
Interested citizens can consult with the OAC, located on the first floor of the City Hall, from 08:30 to 14:30 hours or by phone 968.18.06.00 / ext.
# 1111.
Source: Ayuntamiento de San Pedro del Pinatar
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