Portal de San Pedro del Pinatar
www.portaldesanpedrodelpinatar.com
The Full Council of San Pedro del Pinatar today approved the Regulations from the municipal water supply for human consumption, which introduces a new complaints procedure in case of default.
The Plenary Council of San Pedro del Pinatar today approved the proposed PP and UPyD groups, which regulates the water supply service rules, and the rights and obligations of the concessionaire and subscribers.
This policy born of the need to adapt to local regulations to the current situation because the current ordinance dated 1981, as well as to provide citizens a tool to ensure the protection of the rights of poor people.
Thus, this regulation incorporates a guarantor user complaints procedure.
According to this process, in case of default after 30 days of voluntary period, the contractor shall notify the subscriber, shall have 15 days to file claims.
The user, if you can not afford to pay for economic circumstances, can go to the municipal social services for help.
In addition, the outage can not be made until a second receipt default.
This procedure also improves communication between the concessionaire and the City will receive a monthly list of unpaid volunteer time.
The City Council and reserves the right to urge the company to halt the suspension process in individual and exceptional cases that are studied by Social Services.
Councillor for Infrastructure, Fermín Martínez, has defined this new regulation as a tool that combines civic responsibility to the protection of families in need.
Meanwhile, UPyD spokesman Jose Luis Ros noted that since "the new regulation has been a historic agreement is the first ordinance proposed by the Government of San Pedro del Pinatar is no solo during this term or earlier, and actually better protect citizens, which was the sole purpose of UPyD group. "
In addition to this new regulation, the ordinance includes other enhancements such as simplification of procedures for the change of ownership of the subscribers, and the reduction in the receipt in case of leaks.
Source: Ayuntamiento de San Pedro del Pinatar
Privacy policy
- Legal notice
- Cookies